Refunds, Returns or Exchanges
- Your happiness and satisfaction is my primary goal. And it is my goal that your purchasing experience is smooth and hassle-free. I will do my very best to make sure you are happy with your purchase.
- If a problem is discovered and requires attention, please contact me immediately so that your needs can be addressed and resolved quickly.
- If, however, there is a problem that can't be easily resolved, I will a provide either a refund (less shipping), store credit or exchange.
- Purchases from ready-made inventory may be refunded, less shipping, returned or exchanged within 14 days of the date of purchase.
- Buyer pays shipping on returned items.
- Custom made items are not refundable. However, I will always do my best to repair, replace, or rebuild your bag. Your happiness is very important to me, and I take a great deal of pride in making sure you have a quality handmade item in the end.